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Yeastar’s Latest P-Series Update: Outbound Call Centre, Multi-Time Zones, and More

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Spring is a time for fresh starts, and Yeastar is embracing this spirit with exciting new updates to the P-Series Phone System. The latest enhancements bring a host of new features, including outbound call centre capabilities, multi-time zone support, and an optimised Linkus desktop client. Let’s delve into the details.

Outbound Call Centre & Auto Diallers: Powering Sales and Outreach

One of the most anticipated features in this update is the Outbound Call Centre, now available on the P-Series Software Edition. Designed to enhance business outreach, it includes automated dialling, campaign management tools, and improved customer engagement capabilities.

With these features, businesses can launch targeted sales campaigns, promotions, and follow-ups more effectively, improving customer engagement and conversion rates.

Multi-Time Zones: Seamless Support for Global Teams

For businesses operating across different time zones, the P-Series now supports multiple time zone configurations. This feature allows teams in various regions to align business hours, holidays, and work schedules efficiently.

Benefits:

  • Manage global teams with tailored time zone settings for each office location.

  • Configure custom business hours and holiday schedules for departments.

  • Enable employees to switch work status with a single feature code.

With the ability to create up to 24 different time zones, businesses can streamline operations and enhance workforce flexibility across locations.

Optimised Linkus Desktop Client: A More Seamless User Experience

The Linkus Desktop Client has also received an upgrade, allowing users to access essential functions directly from the application without switching to the web client.

New Enhancements:

  • Integrated Operator & Queue Panels: View and manage operations from one platform.

  • Wallboard & Outbound Campaign Monitoring: Track call centre performance in real-time.

  • Improved Workflow: Users can now stay within their preferred interface for maximum efficiency.

This update ensures a smoother, more integrated experience for users, minimising disruptions and boosting productivity.

External Application Launch on Incoming Calls

The new Call Popup feature allows seamless integration with third-party applications like CRMs and ERP systems. This feature triggers external applications or URL popups during incoming calls, retrieving relevant customer data automatically.

Use Cases:

  • Auto-document call details in CRM or online databases.

  • Instantly access caller records for better customer interactions.

  • Trigger specific application actions based on call status.

This lightweight integration enhances workflow efficiency and ensures that businesses have the right customer data at their fingertips.

Dive into the New Features Today!

We’re excited for you to experience these transformative updates firsthand. To explore the latest features, upgrade your P-Series firmware through the management portal today! If you’re new to the P-Series, don’t forget to take advantage of our 30-day free trial and discover the robust capabilities it offers.

If you’re curious to learn more or ready to take the next step, our expert team is here to help. Reach out to us at sales@elecfron.com for more information or to get started with Yeastar. We’re excited to assist you in enhancing your business communications!

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Compliance with the UK WEEE Regulations:

Electronic Frontier Limited is classed as a producer with respect to EEE for “users other than private households” under The Waste Electrical and Electronic Equipment Regulations 2013.

Regulation 12 places an obligation on Electronic Frontier Limited to finance the costs of treatment, and environmentally sound disposal of waste electronic equipment (WEEE) from our customers where that WEEE:

  1. (I)

    Is composed of equipment sold to our customers before 13th August 2005 and that is being replaced by products from Electronic Frontier Limited of the same type or that perform the same function.

  2. (II)

    Is composed of Electronic Frontier Limited supplied equipment purchased by our customers after 13th August 2005.

Where Electronic Frontier Limited is responsible for WEEE under the scenario above, it is the responsibility of the customer to deliver the WEEE in question to Electronic Frontier Limited’s chosen recycling facility or designated address, after which point, we will accept any further treatment or recycling costs.

To arrange a delivery of WEEE, please contact Electronic Frontier Limited operations@elecfron.com to allow us to ensure that the correct procedures can be applied.

  • Include contact information and details such as purchase dates, serial numbers, device models and EFL invoice number.

For clarity, where customers wish to dispose of WEEE that is:

  • composed of equipment purchased before 13th August 2005 but that is not being replaced by equipment of the same type or that performs the same function then the customer retains responsibility for disposal under The Environmental Protection (Duty of Care) Regulations 1991.
  • composed of equipment purchased after 13th August 2005, then the original producer of the equipment retains responsibility for treatment and environmentally sound disposal – subject to the provision that this responsibility has not been passed on to the customer through any contractual terms of the original purchase contract