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Electronic Frontier Limited Leverages Incognito Software Systems via BM COM to Advance UK Service Provider Device Management

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EFL leverages Incognito’s Digital Experience Solution via BM COM partnership to empower UK broadband providers with cloud-based, future-ready device management.

VANCOUVER, BC, October 16, 2025 /24-7PressRelease/ — Incognito Software Systems, a leading global provider of broadband service orchestration, device management, and network intelligence solutions, today announced that Electronic Frontier Ltd (EFL), a highly reputable and experienced value-added distributor to the UK telco/altnet market, has selected Incognito’s Digital Experience (DX) Solution to provide premium device management services to its broadband provider customers.

With Incognito’s solution, EFL’s customers will gain centralized visibility and control over their broadband devices, enabling faster service activation, proactive Wi-Fi management and troubleshooting, and reduced operational costs. The carrier-grade solution features an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, ensuring interoperability across a wide range of devices and futureproofing EFL’s offering to its multiple service provider customers. This will be a cloud-based platform delivery, managed by our value-added partner BM COM.

“Having personally worked with EFL on various projects over the past 20 years, I’m especially proud to see Incognito, hosted by BM COM, partner with EFL,” said Mark Torrans, VP of EMEA Sales at BM COM. “From the beginning, we were confident that Incognito’s platform would provide the robust technical foundation and future-ready device management capabilities EFL needs—supporting both existing TR-069 technologies and next-generation standards like TR-369/USP. Partnering with a strategic, established, and trusted distributor, like EFL, in the UK telecom market has been a key pillar of our growth strategy.”

“Incognito provides us, and more importantly, our customers, with a comprehensive package of device management tools, essential for operating effectively in today’s broadband market,” said Conor McCann, General Manager of EFL. “We’re excited to work with the Incognito team, alongside the cloud expertise of BM COM, with whom we have worked closely for many years.”

About Incognito Software Systems

Incognito Software Systems provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies, while delivering a great customer experience. Incognito Software Systems is a Lumine Group company (TSXV: LMN). Visit www.incognito.com or follow us on LinkedIn and X (Twitter).

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Compliance with the UK WEEE Regulations:

Electronic Frontier Limited is classed as a producer with respect to EEE for “users other than private households” under The Waste Electrical and Electronic Equipment Regulations 2013.

Regulation 12 places an obligation on Electronic Frontier Limited to finance the costs of treatment, and environmentally sound disposal of waste electronic equipment (WEEE) from our customers where that WEEE:

  1. (I)

    Is composed of equipment sold to our customers before 13th August 2005 and that is being replaced by products from Electronic Frontier Limited of the same type or that perform the same function.

  2. (II)

    Is composed of Electronic Frontier Limited supplied equipment purchased by our customers after 13th August 2005.

Where Electronic Frontier Limited is responsible for WEEE under the scenario above, it is the responsibility of the customer to deliver the WEEE in question to Electronic Frontier Limited’s chosen recycling facility or designated address, after which point, we will accept any further treatment or recycling costs.

To arrange a delivery of WEEE, please contact Electronic Frontier Limited operations@elecfron.com to allow us to ensure that the correct procedures can be applied.

  • Include contact information and details such as purchase dates, serial numbers, device models and EFL invoice number.

For clarity, where customers wish to dispose of WEEE that is:

  • composed of equipment purchased before 13th August 2005 but that is not being replaced by equipment of the same type or that performs the same function then the customer retains responsibility for disposal under The Environmental Protection (Duty of Care) Regulations 1991.
  • composed of equipment purchased after 13th August 2005, then the original producer of the equipment retains responsibility for treatment and environmentally sound disposal – subject to the provision that this responsibility has not been passed on to the customer through any contractual terms of the original purchase contract