Before the order, and after it
Stock and pricing are the job. Around them: pre-sales help when you are quoting, post-sales support once the kit is installed, and pre-configuration or provisioning when you would rather not touch it yourself.
Pre-sales help
Product questions answered first-line by our sales team; a design or bill of materials from the technical team when a job warrants it.
Ask before you quotePost-sales support
A UK support desk for the products we sell once they are installed: configuration help, firmware guidance, vendor escalation and RMAs.
support@elecfron.comWebinars & vendor programmes
On-demand sessions from our engineers and vendors, and help getting the most from each vendor's partner programme.
On demandPre-configuration & provisioning
Phones and network kit configured before they ship, and full provisioning and fulfilment for service providers through OrderBuilder II.
On requestWhat happens after the order
You are treated with the same priority after the sale as before it. We are a small, experienced team, so the quickest route is a ticket by email with the details below; we deal with the products we sell and escalate to the vendor when we need to.
Configuration help
Getting a phone onto a platform, a switch into a VLAN plan, a firewall licensed and updated.
Firmware guidance
Which release to run, which to avoid, and what changed between them.
Vendor escalation
When a fault is the vendor's to fix, we raise it with them and stay on it.
RMAs
An RMA number by email, returns to our warehouse, and exchange warranty for service providers.
Email a ticket
support@elecfron.com with the product, firmware revision, a description of the fault and what changed before it started.
Call the desk
01189 166 947 during office hours for anything that cannot wait for email.
Returns
Talk to support first: an RMA number is issued by email, and returns go to our warehouse, not head office.
From order to a configured device on your customer's desk
Ask for handsets or network kit to arrive configured for the platform they are joining. For service providers, OrderBuilder II takes orders from your own systems and our provisioning centre configures, customises and ships each device direct to the subscriber.
The service provider journey
Six steps from order to installed device, with who does what at each one.
Managed services
Become an MSP on Zyxel Nebula with EFL fulfilling devices to your organisation.
Webinars
On-demand sessions from our engineers and vendors: new ranges, licensing, migrations.
Not sure which service you need?
Describe the job and we'll tell you honestly what is included, what is chargeable and what you can do yourself.
Or call sales on 01189 166 945 · UK office hours, Monday to Friday, 9am to 5:30pm