Electronic Frontier Limited
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Technical support

Before the order and after it: the same people

Pre-sales help when you are quoting, post-sales support and RMAs once the kit is installed, all from our UK support desk.

Raise a ticketCall 01189 166 947
Step 1 of 3

Pre-sales

Send us the requirement — a single router or a complete secure network — and our sales and technical team return product choices, a design and a bill of materials. We'll also tell you when a cheaper or simpler option does the job.

  • Product and specification questions
  • Network and telephony design
  • Priced bill of materials
  • Alternatives when something is out of stock or end-of-life
Send a brief
Who does itEFL sales first-line, technical team for anything complex
What you doEmail the brief or call sales
Raise a ticket

What to include so we can fix it first time

Product and firmware

Model, serial number and the software or firmware revision it is running.

What's happening

A description of the problem, when it started and what changed just before — new firmware, new ISP, new handset.

How it's connected

A quick topology: what sits either side of the device, VLANs, SIP provider, and any logs or screenshots you have.

Support request

Support covers the products we sell. Include the details above in your email and the desk will pick it up.

Email us with what you need and a good number to call you back on. Sales and support pick up messages during UK office hours.

Sales

Email sales@elecfron.com Call 01189 166 945

Technical support

Email support@elecfron.com Call 01189 166 947
Not a reseller yet? Support is part of trading with EFL — open a trade account and it comes with it.

Prefer to call?

01189 166 947 during office hours, or email support@elecfron.com.

Call supportAll services

Or call sales on 01189 166 945 · UK office hours, Monday to Friday, 9am to 5:30pm

Call sales Shop online

Compliance with the UK WEEE Regulations:

Electronic Frontier Limited is classed as a producer with respect to EEE for “users other than private households” under The Waste Electrical and Electronic Equipment Regulations 2013.

Regulation 12 places an obligation on Electronic Frontier Limited to finance the costs of treatment, and environmentally sound disposal of waste electronic equipment (WEEE) from our customers where that WEEE:

  1. (I)

    Is composed of equipment sold to our customers before 13th August 2005 and that is being replaced by products from Electronic Frontier Limited of the same type or that perform the same function.

  2. (II)

    Is composed of Electronic Frontier Limited supplied equipment purchased by our customers after 13th August 2005.

Where Electronic Frontier Limited is responsible for WEEE under the scenario above, it is the responsibility of the customer to deliver the WEEE in question to Electronic Frontier Limited’s chosen recycling facility or designated address, after which point, we will accept any further treatment or recycling costs.

To arrange a delivery of WEEE, please contact Electronic Frontier Limited operations@elecfron.com to allow us to ensure that the correct procedures can be applied.

  • Include contact information and details such as purchase dates, serial numbers, device models and EFL invoice number.

For clarity, where customers wish to dispose of WEEE that is:

  • composed of equipment purchased before 13th August 2005 but that is not being replaced by equipment of the same type or that performs the same function then the customer retains responsibility for disposal under The Environmental Protection (Duty of Care) Regulations 1991.
  • composed of equipment purchased after 13th August 2005, then the original producer of the equipment retains responsibility for treatment and environmentally sound disposal – subject to the provision that this responsibility has not been passed on to the customer through any contractual terms of the original purchase contract