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Patton Embeds Broadsoft PacketSmart Probe in SmartNode VoIP CPE

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The powerful combination of PacketSmart Probe embedded in SmartNode VoIP solutions promises increased business up time for subscribers and lower customer-support costs for service providers.

“We are pleased that Patton continues working with BroadSoft to deliver competitive advantage to our service-provider customers” – Don Lewis – Director of BroadCloud PacketSmart Services at Broadsoft

Patton Electronics has embedded the BroadSoft PacketSmart Probe network-monitoring software into the SmartNode line of customer-premise VoIP gateways, routers, integrated access devices (IADs) and enterprise session border controllers (eSBCs).

Available as a licensed feature on SmartNode VoIP products, the PacketSmart Probe allows service providers to use a SmartNode device on the subscriber premise to remotely and proactively monitor the health and performance of the subscriber WAN-access link and enterprise LAN. The powerful combination of PacketSmart in SmartNode combined with the BroadCloud-based analytic platform promises increased business uptime for subscribers and lower customer-support costs for service providers.

“We are pleased that Patton continues working with BroadSoft to deliver competitive advantage to our service-provider customers,” said Don Lewis, Director of BroadCloud PacketSmart Services at Broadsoft. “For over a decade Patton has demonstrated their commitment to enhancing service quality while reducing the costs of deployment, operation, and network management. Embedding PacketSmart Probe into SmartNode furthers these efforts.”

Patton, which initially completed BroadSoft interoperability testing with BroadSoft in 2006, unveiled its auto-provisioning solution for BroadWorks SIP trunks at the 2014 BroadSoft Connections event. Now with PacketSmart Probe built into SmartNode VoIP solutions, Patton enables telecom operators to reduce the cost and complexity of subscriber-premise hardware for delivering, monitoring, and troubleshooting BroadSoft-based services.

SmartNode eSBCs now offer PacketSmart monitoring capabilities combined with WAN-access, media-gateway, SIP-normalization, edge-router, VoIP-security functions all in a single customer-premise-equipment (CPE) solution.

PacketSmart provides continuous, real-time, health and quality-of-service monitoring of customer networks and live calls 24 x 7 x 365 with proactive alerting and automated reporting, enabling service providers to identify local-area-network (LAN) and wide-area-network (WAN) issues that may impair VoIP service quality.

In contrast to solutions that require investing in a discrete analytics system, BroadCloud PacketSmart analytics are delivered as a cloud-based subscription, which reduces capital expenditures (CapEx) required for service deployment, as well as associated operations and maintenance costs.

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Compliance with the UK WEEE Regulations:

Electronic Frontier Limited is classed as a producer with respect to EEE for “users other than private households” under The Waste Electrical and Electronic Equipment Regulations 2013.

Regulation 12 places an obligation on Electronic Frontier Limited to finance the costs of treatment, and environmentally sound disposal of waste electronic equipment (WEEE) from our customers where that WEEE:

  1. (I)

    Is composed of equipment sold to our customers before 13th August 2005 and that is being replaced by products from Electronic Frontier Limited of the same type or that perform the same function.

  2. (II)

    Is composed of Electronic Frontier Limited supplied equipment purchased by our customers after 13th August 2005.

Where Electronic Frontier Limited is responsible for WEEE under the scenario above, it is the responsibility of the customer to deliver the WEEE in question to Electronic Frontier Limited’s chosen recycling facility or designated address, after which point, we will accept any further treatment or recycling costs.

To arrange a delivery of WEEE, please contact Electronic Frontier Limited operations@elecfron.com to allow us to ensure that the correct procedures can be applied.

  • Include contact information and details such as purchase dates, serial numbers, device models and EFL invoice number.

For clarity, where customers wish to dispose of WEEE that is:

  • composed of equipment purchased before 13th August 2005 but that is not being replaced by equipment of the same type or that performs the same function then the customer retains responsibility for disposal under The Environmental Protection (Duty of Care) Regulations 1991.
  • composed of equipment purchased after 13th August 2005, then the original producer of the equipment retains responsibility for treatment and environmentally sound disposal – subject to the provision that this responsibility has not been passed on to the customer through any contractual terms of the original purchase contract