In today’s fast-paced business environment, every missed message or non-compliant call could mean a lost opportunity. The latest Yeastar P-Series PBX update addresses these challenges head-on—empowering businesses with stronger team collaboration, proactive outreach tools, and smarter call centre compliance.
As the top UK Yeastar distributor, Electronic Frontier Ltd (EFL) is excited to bring you the latest innovations designed to boost performance, improve customer experience, and streamline unified communications.
Let’s dive into what’s new and how your business can benefit 👇
💬 Group Chat in Message Queue
Managing inbound customer messages efficiently is a challenge, especially for growing teams. With the new Group Chat in Message Queue, all agents in a queue can now:
✅ View, track, and respond to customer messages collaboratively
✅ Support each other in real-time with coaching or backup
✅ Ensure consistent customer replies from a single queue identity
Three flexible chat modes are available:
-
Default Pickup: The first agent who replies owns the conversation.
-
Manual Pickup: Agents review before claiming the message.
-
Disable Pickup: Any agent can respond at any time—ideal for complex queries.
🎯 Result: Faster responses, seamless transitions between agents, and improved customer satisfaction.
📢 Outbound Bulk Messaging via SMS & WhatsApp Templates
Yeastar P-Series is now a powerful communication and marketing engine, enabling your team to launch bulk messaging campaigns directly from your PBX:
✨ What you can do:
-
Send personalised SMS or WhatsApp Template messages to hundreds of contacts
-
Include rich content: emojis, files, images, and text
-
Schedule messages or send them instantly
-
Track delivery, failures, and replies in real time
-
Store chats as individual threads or consolidated campaign records
💡 Use Cases:
Appointment reminders
Promotions and offers
Order and shipping notifications
Event invites
OTPs and login verifications
🎯 Result: Centralised, proactive messaging without switching platforms.
📲 WhatsApp Template Messaging
Break free from the 24-hour reply window! With WhatsApp Template Messaging, your team can:
-
Start new conversations using pre-approved templates
-
Reply instantly with consistent, compliant content
-
Include rich media and interactive buttons
-
Personalise messages with dynamic placeholders
Three types of templates are supported:
-
Utility: Order updates, reminders
-
Authentication: OTPs, verification
-
Marketing: Promotions, announcements
🎯 Result: A scalable, secure, and seamless messaging experience across your team.
📩 SMS Bulk Messaging
Send fully customised outbound SMS messages—including text, emojis, and files—to multiple contacts at once, straight from your PBX.
✅ Send now or schedule ahead
✅ Track metrics in real time
✅ Choose between individual or unified campaign threads
🎯 Result: A flexible and cost-effective way to engage customers without approvals or platform switching.
📞 Enhanced Outbound Call Compliance
Outbound campaigns must meet regulatory and ethical standards. This update introduces two key features to support compliance:
1. Do Not Call (DNC) List
-
Centrally manage restricted contacts
-
Automatically block numbers during campaigns
-
Allow agents to mark DNCs in real time
-
Track blocked calls for auditing
2. Attempt Controls
-
Limit how frequently numbers can be called
-
Define rules (e.g., 1 call per day)
-
Enforce rules automatically
-
View attempt logs in call history
🎯 Result: Higher compliance, better customer experience, and fewer disturbances.
🔔 Linkus Distinctive Ringtone
Not all calls are equal—and now your ringtone can reflect that!
With Linkus Distinctive Ringtone, you can assign unique ringtones by:
-
Caller ID or number
-
Internal vs. external calls
-
Specific inbound routes (IVRs, ring groups, queues)
Works across Linkus Mobile, Desktop, and Web clients with 10+ built-in tones or custom uploads.
🎯 Result: Instantly identify call priority and respond more efficiently, even during busy hours.
Why This Matters
This release marks a significant step toward AI-enhanced, user-friendly unified communications. Whether you’re an SMB looking to streamline operations or a service provider supporting multiple client environments, these P-Series upgrades give you the tools to:
✅ Save time
✅ Improve customer service
✅ Scale smarter
✅ Reduce complexity
If you’re curious to learn more or ready to take the next step, our expert team is here to help. Reach out to us at sales@elecfron.com for more information or to get started with Yeastar. We’re excited to assist you in enhancing your business communications!