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5 Key Advantages to VoIP CRM Integration

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Combining the best elements of a top-of-the-line VoIP system with the interface and support from your CRM provides a cross-channel platform to unite data, context and conversation. It is one of the best ways to streamline sales and support process, and will likely result in a boost of productivity, revenue, and overall effectiveness.

VoIP CRM Integration: Your Data and Voice in One Place

Better Customer Engagement

Your agents can easily anticipate a customer’s needs in real-time with your customer profile auto comes up upon an incoming call.

Real Time Calling Data

VoIP CRM integrations take care of call logging in real-time, ensuring all customer call information is easily accessible when needed.

Increased Efficiency

Auto creates new contacts with unknown incoming calls and easily add follow-up notes to customer profile without extra searching works.

Better Management

Staff performance can be easily tracked by constant and accurate call logging through the CRM and provides strategic insights.

Greater ROI

Generate better returns with better allocation of resources, reduced ineffective man-hours, and improved customer satisfaction.

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Compliance with the UK WEEE Regulations:

Electronic Frontier Limited is classed as a producer with respect to EEE for “users other than private households” under The Waste Electrical and Electronic Equipment Regulations 2013.

Regulation 12 places an obligation on Electronic Frontier Limited to finance the costs of treatment, and environmentally sound disposal of waste electronic equipment (WEEE) from our customers where that WEEE:

  1. (I)

    Is composed of equipment sold to our customers before 13th August 2005 and that is being replaced by products from Electronic Frontier Limited of the same type or that perform the same function.

  2. (II)

    Is composed of Electronic Frontier Limited supplied equipment purchased by our customers after 13th August 2005.

Where Electronic Frontier Limited is responsible for WEEE under the scenario above, it is the responsibility of the customer to deliver the WEEE in question to Electronic Frontier Limited’s chosen recycling facility or designated address, after which point, we will accept any further treatment or recycling costs.

To arrange a delivery of WEEE, please contact Electronic Frontier Limited operations@elecfron.com to allow us to ensure that the correct procedures can be applied.

  • Include contact information and details such as purchase dates, serial numbers, device models and EFL invoice number.

For clarity, where customers wish to dispose of WEEE that is:

  • composed of equipment purchased before 13th August 2005 but that is not being replaced by equipment of the same type or that performs the same function then the customer retains responsibility for disposal under The Environmental Protection (Duty of Care) Regulations 1991.
  • composed of equipment purchased after 13th August 2005, then the original producer of the equipment retains responsibility for treatment and environmentally sound disposal – subject to the provision that this responsibility has not been passed on to the customer through any contractual terms of the original purchase contract