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EFL Expands its Service Provider services with a new dedicated Provisioning Centre

EFL NewsGeneralNewsletter

We are excited to announce the expansion of our operations with the opening of our new Service Provider Provisioning Centre. This new facility will be dedicated to our pre-configuration, customisation and fulfilment services for Service Providers and will allow us continue our rapid expansion in this area.

EFL has been providing technical services to the Service Provider community since 2001, since the launch of broadband services in the UK. This strategic move is part of our ongoing commitment to continue delivering the highest level of value-added services, that simplify and enhance our Service Provider customers’ operations

A Pioneering Approach to Provisioning & Fulfilment – reducing costs and increasing efficiency

Our service is a fully transparent service, eliminating the need for customers to handle products, yet being able to have a fully configured, customised product delivered directly to their customers.

Our product knowledge and technical expertise allow us to create fully bespoke solutions, a combination of CPE (Customer Premises Equipment) devices, configuration and customisation. And with ordering enabled via an API, customers enjoy a seamless solution for all their CPE requirements, thus reducing operational complexities and allowing engineering resources to be focussed on service delivery and customer experience.

Comprehensive Support for Service Providers

Our new Provisioning Centre will enable us to provide an enhanced range of services tailored to the unique requirements of ISPs, including:

  • CPE Selection: Expert advice, product testing, and technical support.
  • Provisioning: Bulk rework, parameter settings, default configurations, and SSID prefix changes.
  • Customisation: Logo application, custom labels and keep-me cards, quick start guides, inserts, and branded packaging.
  • Fulfilment: Bulk shipping, direct-to-customer fulfilment, and return processing.
  • TR-069/TR-369 management: TR-069/TR-369 hosting or population of customers own ACS.
  • Ongoing commercial support: Proactive firmware advisories, reporting, support for new models, stock and vendor management.

For more information about our provisioning and fulfilment services, contact our team today at sales@elecfron.com.

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Compliance with the UK WEEE Regulations:

Electronic Frontier Limited is classed as a producer with respect to EEE for “users other than private households” under The Waste Electrical and Electronic Equipment Regulations 2013.

Regulation 12 places an obligation on Electronic Frontier Limited to finance the costs of treatment, and environmentally sound disposal of waste electronic equipment (WEEE) from our customers where that WEEE:

  1. (I)

    Is composed of equipment sold to our customers before 13th August 2005 and that is being replaced by products from Electronic Frontier Limited of the same type or that perform the same function.

  2. (II)

    Is composed of Electronic Frontier Limited supplied equipment purchased by our customers after 13th August 2005.

Where Electronic Frontier Limited is responsible for WEEE under the scenario above, it is the responsibility of the customer to deliver the WEEE in question to Electronic Frontier Limited’s chosen recycling facility or designated address, after which point, we will accept any further treatment or recycling costs.

To arrange a delivery of WEEE, please contact Electronic Frontier Limited operations@elecfron.com to allow us to ensure that the correct procedures can be applied.

  • Include contact information and details such as purchase dates, serial numbers, device models and EFL invoice number.

For clarity, where customers wish to dispose of WEEE that is:

  • composed of equipment purchased before 13th August 2005 but that is not being replaced by equipment of the same type or that performs the same function then the customer retains responsibility for disposal under The Environmental Protection (Duty of Care) Regulations 1991.
  • composed of equipment purchased after 13th August 2005, then the original producer of the equipment retains responsibility for treatment and environmentally sound disposal – subject to the provision that this responsibility has not been passed on to the customer through any contractual terms of the original purchase contract