Services

 

We realise that products alone are not enough to fulfil the requirements of our customers. Increasingly, the demand for knowledge, expertise and application skills are becoming a pre-requisite for anyone competing in today's converging marketplace.

 

Our comprehensive range of services are designed to educate and empower our customers and to offer them a competitive advantage as well as high margin opportunities.

 

 

Technical Support

Priority telephone and e-mail support is available directly from our Theale, Berkshire head office. Our highly trained, experienced engineers are available to resolve your queries and deliver knowledgeable solutions to any requirements.

 

Pre-Sales Support

Our Internal sales staff are amongst the best trained in the industry. They will deal with 80% of your pre Sales enquiries whether it be a simple requirement for a router or for a complete, secure network. Our Technical staff are also on hand to provide a higher level support, if required.

 

Provisioning

Our OrderBuilder II provisioning system has been designed to take orders directly from our customers systems via XML link or by easy manual entry via a secure Web interface. Customer and configuration information is automatically downloaded into products which are then despatched directly to your clients on your behalf along with your literature and any other customisation required. OrderBuilder II is designed to take the burden of pre-configuring hardware and despatching small orders away from our customers.

 

Training

We work hard to impart the knowledge we have, and the knowledge our customers need in a structured, efficient and cost-effective manner. Ranging from informal (non-chargeable) product training to advanced technical training, we have courses to suit all requirements covering all of our technologies.

 

Security Services

Our newly enhanced Security Division now offers a range of services to support the rigorous demands of the security marketplace. Designed to compliment our security hardware and software products, our flexible and comprehensive range of services cover requirements from defensive network design to advanced network analysis and vulnerability testing. Contact one of our security sales specialists on 0870 787 7597 for further details.

 

Additional Services

We also offer an extensive range of other services all designed to make our customers lives easier. These include bonded stock, flexible trading accounts, no-surcharge credit card payments and personal account management.